Welcome to the Family Ties Team
Where a mother's love
finds its way home.
You're joining a brand dedicated to supporting mother-child bonds for families affected by incarceration at the Albion Correctional Facility.
Begin the journey ↓Chapter I · Our Story
For nearly a century, Osborne has stood beside families the world too often forgets.
Osborne | Albion is a brand dedicated to supporting mother-child bonds for families affected by incarceration. Through our Family Ties program, we offer parenting education, video visiting, and community support to incarcerated women at the Albion Correctional Facility.
We facilitate activities, referrals, and reentry programming to help strengthen connections between mothers and their children — empowering women to become the mothers they aspire to be, both behind the walls and beyond them.
Our Heritage
Ninety years. One unwavering belief: every family deserves to stay whole.
A movement begins
Thomas Mott Osborne's reform legacy formalizes into The Osborne Association in New York City.
Family Ties is born
We pioneer programs that keep incarcerated parents connected to their children — the foundation of modern reentry work.
Expanding upstate
Programming launches at Albion Correctional Facility, supporting mothers separated from their children by hundreds of miles.
A bond worth protecting
We serve 1,200+ women annually with parenting classes, video visiting, and reentry navigation.
Where We Work
Four homes across New York. One shared mission.
Headquarters
Policy, advocacy, and citywide reentry programming.
Fulton Community Reentry Center
Holistic support for people returning home.
Family Ties at Albion CF
Where you'll spend most of your time — inside and alongside the women we serve.
Western NY Field Office
Family support and visiting coordination for upstate families.
How We're Organized
Six teams. One ecosystem of care.
Family Ties
Parenting education, video visiting, and mother-child programming at Albion.
Reentry Services
Pre- and post-release navigation, housing, and employment support.
Policy & Advocacy
Statewide and federal change for justice-impacted families.
People & Culture
Hiring, onboarding, learning, and staff wellbeing.
Development
Fundraising, grants, and community partnerships.
Operations & Finance
The backbone that keeps every program running.
The People You'll Work With
Leadership rooted in lived experience and unwavering commitment.
Jonathan Monsalve
Program Director, Family Ties at Albion
Leads parenting education, video visiting, and reentry programming inside Albion.
Tanya Krupat
VP of Policy & Strategic Initiatives
Advances Osborne's advocacy for children and families impacted by the justice system.
Jocelyn Aqua
Senior Director, Women & Families
Oversees programming that strengthens mother-child bonds across New York State.
What We Stand For
Four values that guide every visit, every class, every conversation.
Dignity
We meet every family with respect, recognizing the humanity in every mother, child, and community member we serve.
Connection
We believe bonds between mothers and children are sacred — and worth protecting through every wall and every mile.
Empowerment
We equip women at Albion with the tools, education, and community they need to become the mothers they aspire to be.
Hope
We carry hope on behalf of families when circumstances make it hard — and we hand it back, stronger, when they're ready.
"Osborne gave me back the words I'd lost. I learned how to be a mother to my daughter again — through a screen, through a letter, and one day soon, in person."
Your Workplace
Three environments. One purpose.
Inside the walls
Most Family Ties programming happens within Albion CF. Expect security clearances, locked gates, and the most human conversations of your career.
Field & community
Home visits with children and caregivers, court appearances, school meetings — wherever family needs us.
Hybrid HQ
Policy, ops, and development teams blend in-office collaboration with focused remote work.
Policies & Practice
The standards that protect the people we serve — and you.
Confidentiality
+
Participant stories belong to participants. We never share without informed, written consent.
DOCCS facility conduct
+
Strict adherence to NYS DOCCS dress, contraband, and conduct rules at every facility visit.
Trauma-informed practice
+
Every interaction assumes a history of harm and prioritizes safety, choice, and trust.
Equal opportunity
+
Osborne is committed to a workplace free of discrimination — including for people with conviction histories.
Your Toolkit · Benefits
We care for you the way you care for families.
Health & wellbeing
Comprehensive medical, dental, vision, and an employee assistance program for you and your family.
Time to recharge
Generous PTO, sick leave, 12 paid holidays, and paid time off for civic engagement.
Retirement
403(b) plan with employer match to help you build a secure future.
Professional growth
Tuition reimbursement, conference stipends, and an internal learning library.
Family support
Paid parental leave, dependent-care FSA, and flexible scheduling for caregiving.
Justice-impacted hiring
We actively recruit, support, and promote staff with lived experience of the system.
Training & Development
Four weeks. One brand-new practitioner.
Foundations
Mission, history, and trauma-informed care fundamentals. DOCCS facility orientation.
Programs deep-dive
Shadow Family Ties parenting classes, video visits, and case management at Albion.
Tools & systems
Apricot case management, DOCCS visiting portal, and Osborne's documentation standards.
Co-facilitate
Begin co-leading a group or carrying a small caseload alongside your mentor.
Resource Vault
Everything you need, one click away.
Staff Portal →
Pay, benefits, PTO requests, and HR forms.
Apricot Case Management →
Document encounters and track outcomes.
Program Library →
Curricula for Parenting Inside, FatherTalk, and FamilyWorks.
Policy Handbook →
Code of conduct, DOCCS protocols, and emergency procedures.
Brand & Voice Guide →
How we talk about Osborne, our work, and the families we serve.
IT Helpdesk →
Laptops, MFA, and access to facility systems.
Your First 30 Days
A practical roadmap to becoming part of Family Ties.
Complete onboarding
Finish HR paperwork, security clearance, and DOCCS facility access training before your first visit to Albion.
Shadow Family Ties sessions
Spend your first two weeks observing parenting classes, video visits, and community circles alongside experienced staff.
Meet your team
Connect with case managers, volunteers, and reentry coordinators. Learn the rhythm of life inside and outside the walls.
Carry the mission forward
Begin co-facilitating, making referrals, and supporting the women and children at the heart of our work.
Reach Out
Welcome to Osborne.
We're so glad you're here.
Reach out to the People & Culture team to schedule your orientation, or visit the staff portal for full onboarding materials.